Analyst, Retail Channels (Testing & Improvement)

Oriental Bank

10d•Hybrid

About The Position

The Analyst, Retail Channels (Testing & Improvement) develops and completes projects that contribute to the channel’s strategy and collaborates on projects from other areas that affect retail channels. The position is hybrid and based in San Juan, Puerto Rico. It is of indefinite duration and requires permanent or ongoing US work authorization, which the employee must maintain throughout their tenure. The analyst develops and monitors projects, identifies opportunities to improve retail channels, and monitors adoption and sustainability of completed projects. The role coordinates projects with clients and internal teams, establishes objectives, timelines, milestones, and deliverables, and monitors progress while managing project constraints. The analyst also participates in other teams’ projects to anticipate issues and align outcomes with channel needs, and surveys clients after project completion to assess their perspective on implementation.

Requirements

Bachelor’s degree in industrial engineering or a related field.
At least one year of related experience.
Equivalent combinations of education, training, and experience may satisfy the minimum education and experience requirements if they provide the required knowledge, skills, and abilities.
Proven working experience as a data analyst, with technical expertise in data models, database design and development, data mining, and segmentation techniques.
Strong analytical skills, including the ability to collect, organize, analyze, and disseminate substantial information with attention to detail and accuracy.
Knowledge of statistics and experience using statistical packages to analyze large datasets, such as Excel, Access, Power BI, Power Apps, and/or QuickSight.
Knowledge of Microsoft software, including Word, Excel, PowerPoint, Teams, Copilot, Virtual Studio, and Adobe Acrobat PDF.
Excellent organizational and interpersonal skills.
Ability to work collaboratively and effectively with diverse staff, colleagues, and clients.
Demonstrated ability to analyze problems or issues, gather data and information, evaluate alternatives, and recommend solutions.
Self-learning and continuous-improvement mindset.
Futuristic thinking.
Fluency in written and spoken English and Spanish.
Legally authorized to work in the United States and able to maintain permanent or ongoing work authorization throughout employment.

Responsibilities

Develop and monitor assigned projects in accordance with defined strategies.
Visit retail channels to identify improvement opportunities and submit proposals to a supervisor.
Monitor the sustainability and adoption of previous projects and identify possible fixes.
Prepare project timelines and comply with them.
Define and communicate clear, useful, and attainable project objectives.
Manage project cost, time, scope, and quality constraints.
Conduct kick-off meetings with internal clients to review expectations and create written project plans with milestones and deliverables.
Coordinate assigned projects, working closely with clients and other teams.
Organize, convene, and document regular client and internal project team meetings during development and after go-live to review activities, establish deadlines, and keep projects on track.
Create work orders for add-on services to meet client expectations.
Monitor project steps and progress, anticipate potential issues, and proactively manage details.
Participate in other teams’ project development to anticipate potential issues and align projects with channel needs and expectations.
Issue a client survey upon completion of each project to assess the client’s perspective on the implementation.