Associate Relationship Banker - Chicago North Suburbs-Mundelein, IL

JPMorgan Chase & Co. • Mundelein, IL

7d • $23 - $30 • Onsite

About The Position

As an Associate Relationship Banker in a Chase branch, you represent the Chase brand and culture through welcoming, attentive service and the use of banking solutions and financial technology. You assist walk-in and scheduled clients, understand their financial needs, recommend suitable products and services, and help connect them with specialized expertise. You also educate clients on digital banking options and follow applicable policies, procedures, and regulatory requirements. The role requires working branch hours, including weekends and some evenings, and is subject to Dodd-Frank/Truth in Lending Act and SAFE Act loan-originator qualification and NMLS registration requirements.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd-Frank/Truth in Lending Act loan-originator qualification requirements, including review of criminal conviction history, credit report, NMLS information, and other relevant information; a felony conviction within the last seven years disqualifies candidates.
• Register with or update registration in the National Mortgage Licensing System and Registry (NMLS) under the SAFE Act after starting employment, and complete required annual renewals and updates.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate clearly and politely, ask questions, listen to understand client needs, and build trust.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures to consult effectively about banking solutions and connect clients with experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED