Associate Relationship Banker - Streamwood Route 59 - Streamwood, IL
About The Position
As an Associate Relationship Banker in a Chase branch, you represent Chase’s brand and culture by welcoming clients and providing attentive, consultative service. You assist walk-in and scheduled clients in person and by phone, use your financial knowledge to understand their needs, recommend relevant products and services, and help build lasting relationships. You also educate clients about digital banking options and connect them with Chase experts for specialized financial needs. The role requires learning banking products and procedures and complying with banking policies, regulations, and risk requirements. The position includes branch hours, including weekends and some evenings, and requires NMLS registration under the SAFE Act and compliance with Dodd-Frank/Truth in Lending Act loan-originator requirements.
Requirements
- High school degree, GED, or foreign equivalent.
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively, with attention to detail.
- Ability to work branch hours, including weekends and some evenings.
- Must meet Dodd-Frank/Truth in Lending Act loan-originator qualification requirements, including JPMC review of relevant records and information.
- Must comply with the SAFE Act, including successful NMLS registration immediately after starting employment and timely completion of annual renewals and required updates.
Nice To Haves
- At least 1 year of sales experience in retail, financial services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
- Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and by phone, build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about digital banking solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to advise clients on banking solutions.
- Collaborate with and connect clients to Chase experts for specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
- Operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- Register or update registration with NMLS under the SAFE Act and complete required annual renewals and updates.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
