Associate Relationship Banker - Clinton & Adams - Chicago, IL

JPMorgan Chase & Co. • Chicago, IL

4h • $23 - $30 • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by creating welcoming, memorable experiences for clients. You combine friendly, attentive service and financial knowledge with banking solutions and financial technology to understand clients’ needs, offer thoughtful recommendations, and contribute to branch success.

You assist walk-in and scheduled clients in person and over the phone, build lasting relationships, and educate clients about digital banking tools. You learn banking products, services, and procedures and connect clients with specialists when their financial needs require additional expertise. The role requires compliance with banking policies, procedures, and regulatory requirements. The position is subject to Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and NMLS registration under the SAFE Act.

Requirements

• Ability to create memorable client experiences and elevate the client experience.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and some evenings.
• Compliance with applicable Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or a related industry, with success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Deliver attentive, friendly service and create a welcoming environment that exceeds client expectations.
• Communicate clearly and politely using a consultative approach; ask questions, listen to understand, and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone to build relationships, understand financial needs, and recommend suitable products and services.
• Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Follow policies, procedures, and regulatory banking requirements.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED