Associate Relationship Advisor

Northern Trust•Chicago, IL

About The Position

The Associate Relationship Advisor is a transitional role from Account Manager, WM Advisory to Relationship Advisor and encompasses responsibilities for both. Under general supervision, while working independently most of the time, the partner is responsible for overall client satisfaction on a limited number of accounts as lead Relationship Advisor. The role collaborates with service teams and appropriate Northern Trust resources to support timely, high-quality account service, resolve issues, communicate client needs, and develop advisory relationships. It also supports other service-team client relationships by coordinating account management. The position manages assigned wealth management client accounts and works with clients and their advisors to understand needs and goals. It uses knowledge of Northern Trust resources and wealth management offerings to identify relationship-enhancement opportunities and develop client solutions in collaboration with internal partners and external advisors. The role also assists with business development and continues to build advisory skills through training and experience.

Requirements

Three to four years of experience in fiduciary servicing and personal trust-related fields.
Trust 1 and Trust 2 completed, with progression toward a professional designation.
Knowledge of financial products, operations, and accounting systems, typically acquired through related experience.
General business knowledge, including accounting knowledge, to oversee client transactions.
Developing knowledge of investments, advisory relationships, estate planning, financial planning, capital markets, banking, and operations.
Emerging knowledge of fiduciary standards and practices.
Analytical, negotiating, problem-solving, and sales skills.
Ability to explain complex information to others in a straightforward manner.
Applicants must be authorized to work in the United States without requiring employment-based visa sponsorship now or in the future.

Nice To Haves

College or university degree and/or relevant proven work experience with client relationships and wealth planning is preferred.

Responsibilities

Coordinate account management, ensuring prompt execution and follow-up on client and partner service requests.
Obtain necessary information and documentation, communicate with clients and vendors to resolve issues, and execute daily client activity.
Communicate with clients in writing and verbally as appropriate while managing daily activity.
Develop and maintain working knowledge of governing documents and account agreements.
Manage an assigned base of wealth management accounts by working with clients and their advisors to understand client needs and goals.
Apply knowledge of agency account agreements, governing documents, advisory services, estate and financial planning, capital markets, banking products, asset management, and prudent investment principles.
Develop knowledge of fiduciary duties and applicable laws, including trust and tax law, and build the ability to deliver goals-driven wealth management and holistic advice after training.
Use knowledge of Northern Trust resources to identify relationship-enhancement opportunities and collaborate with internal partners and external advisors on client needs and solutions.
Provide responsive, diplomatic, and tactful client service, including proactive written and verbal client contact at suitable intervals.
Assist service-team partners with business development, including preparing and delivering client presentations.
Cultivate relationships with referral sources and centers of influence, and identify and develop new business opportunities.
Continue developing advisory skills through training and experience.