Associate Advisor Relationship Manager

Integrity Marketing Group • Urbandale, IA

12d

About The Position

The Associate Advisor Relationship Manager supports an exceptional service experience for advisors by serving as a key contact for day-to-day relationship and operational needs. The role partners with Advisor Relationship Managers, advisors, custodians, and internal teams to coordinate requests, resolve service issues, and ensure timely and accurate execution. The Associate ARM develops knowledge of brokerage and advisory operations, firm processes, technology, and custodial platforms while building relationship-management skills to support increasingly complex advisor needs. Success requires a client-first mindset, attention to detail, responsiveness, problem-solving skills, and the ability to manage multiple priorities in a fast-paced wealth management environment.

The role provides operational support across brokerage and advisory functions, including account servicing and money movement, and helps advisors navigate firm processes, policies, systems, and service resources. It also contributes to service and workflow improvements, collaborates across functional teams, and meets established service expectations and performance goals.

Integrity describes itself as one of the nation’s leading independent distributors of life, health, and wealth insurance products, with an insurtech focus. Its purpose is to help people protect their life, health, and wealth. The company says it offers a family-like environment, professional growth opportunities, and a competitive compensation package with benefits. Integrity is headquartered in Dallas, Texas, and supports independent agents serving clients nationwide. Integrity, LLC is an Equal Opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

• 2–4 years of experience in wealth management, financial services, brokerage operations, an RIA, broker-dealer, custodian, or clearing firm environment.
• Strong client service and relationship-management skills.
• Effective written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Demonstrated attention to detail and follow-through.
• Ability to research issues, identify solutions, and determine when escalation is appropriate.
• Developing knowledge of brokerage, advisory, and wealth management operations.
• Ability to collaborate effectively across teams and build productive working relationships.
• Comfort operating in a fast-paced, evolving environment.
• Professionalism, accountability, and commitment to the advisor experience.

Nice To Haves

• Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent relevant industry experience.
• Experience supporting financial advisors or client relationships.
• Familiarity with custodial or clearing platforms such as Fidelity, Schwab, Pershing, or similar platforms.
• FINRA Series 7 and/or Series 66 (63/65), preferred but not required depending on assigned responsibilities.
• Experience with CRM, workflow, account management, or wealth management technology.

Responsibilities

• Serve as a day-to-day contact for assigned advisors and internal business partners.
• Build trusted advisor relationships through responsive, accurate, and professional support.
• Manage routine and moderately complex inquiries, escalating complex, sensitive, or higher-risk matters appropriately.
• Track open requests and coordinate with internal teams and external partners to achieve timely resolution.
• Communicate status updates, next steps, and potential service issues proactively.
• Identify opportunities to reduce advisor friction and improve service experience.
• Partner with senior team members on complex or escalated advisor matters and develop understanding of advisor needs and service expectations.
• Provide operational support across brokerage and advisory functions.
• Assist with money movement and account servicing, including distributions, wires, ACH requests, transfers, and other account-related transactions.
• Help advisors navigate operational processes, firm policies, systems, and service resources.
• Coordinate with custodians, clearing firms, and internal business partners to resolve service requests.
• Identify and help resolve NIGOs, operational exceptions, and incomplete requests.
• Maintain accurate documentation and follow up on advisor requests and outstanding issues.
• Develop proficiency with applicable custodial platforms, firm technology, products, and processes.
• Support advisor adoption of firm systems, technology, and available service resources.
• Identify recurring service issues and process gaps, and recommend practical workflow and service improvements.
• Participate in team projects and business initiatives supporting operational effectiveness and organizational growth.
• Collaborate with Operations, Compliance, Technology, Trading, and other functional teams as appropriate.
• Share knowledge and best practices with team members to support consistent service delivery.
• Deliver timely, accurate, and professional service while managing multiple requests and priorities.
• Meet established service expectations, departmental goals, and key performance indicators.
• Take accountability for assigned requests through completion and contribute to a collaborative, continuously improving service culture.

Benefits

• Competitive compensation package, including benefits intended to provide employees and their families with peace of mind.
• Professional opportunities to accelerate career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level