Associate Advisor Relationship Manager

Integrity•Urbandale, IA

13d

About The Position

The Associate Advisor Relationship Manager supports an exceptional service experience for advisors by serving as a key point of contact for day-to-day relationship and operational needs. The role partners with Advisor Relationship Managers, advisors, custodians, and internal teams to coordinate requests, resolve service issues, and ensure timely and accurate execution. The Associate ARM develops working knowledge of brokerage and advisory operations, firm processes, technology, and custodial platforms while building relationship-management skills to support increasingly complex advisor needs. Success requires a client-first mindset, attention to detail, responsiveness, problem-solving skills, and the ability to manage multiple priorities in a fast-paced wealth management environment. Integrity describes itself as a leading independent distributor of life, health, and wealth insurance products with an insurtech focus. The company says it offers a family-like, growth-oriented environment, professional opportunities, competitive compensation, and benefits. Integrity is headquartered in Dallas, Texas, and is an Equal Opportunity employer that provides reasonable accommodations for qualified individuals with disabilities.

Requirements

2–4 years of experience in wealth management, financial services, brokerage operations, an RIA, broker-dealer, custodian, or clearing firm environment.
Strong client service and relationship-management skills.
Effective written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities.
Attention to detail and follow-through.
Ability to research issues, identify solutions, and determine when escalation is appropriate.
Developing knowledge of brokerage, advisory, and wealth management operations.
Ability to collaborate across teams and build productive working relationships.
Comfort working in a fast-paced, evolving environment.
Professionalism, accountability, and commitment to the advisor experience.

Nice To Haves

Bachelor’s degree in Business, Finance, Economics, or a related field, or equivalent relevant industry experience.
Experience supporting financial advisors or client relationships.
Familiarity with custodial or clearing platforms such as Fidelity, Schwab, Pershing, or similar platforms.
FINRA Series 7 and/or Series 66 (63/65), depending on assigned responsibilities.
Experience with CRM, workflow, account management, or wealth management technology.

Responsibilities

Serve as a day-to-day point of contact for assigned advisors and internal business partners.
Build trusted advisor relationships through responsive, accurate, and professional support.
Manage routine and moderately complex advisor inquiries, escalating higher-risk or more complex matters as appropriate.
Track open advisor requests and coordinate with internal teams and external partners to drive timely resolution.
Communicate status updates, next steps, and potential service issues proactively.
Identify opportunities to reduce advisor friction and improve the service experience.
Partner with senior team members on complex or escalated advisor matters.
Develop an understanding of advisor needs, business models, and service expectations.
Provide operational support across brokerage and advisory functions.
Assist with money movement and account servicing, including distributions, wires, ACH requests, transfers, and other account transactions.
Help advisors navigate operational processes, firm policies, systems, and service resources.
Coordinate with custodians, clearing firms, and internal business partners to resolve service requests.
Identify and help resolve NIGOs, operational exceptions, and incomplete requests.
Maintain accurate documentation and follow up on advisor requests and outstanding issues.
Develop proficiency with applicable custodial platforms, firm technology, products, and processes.
Support advisor adoption of firm systems, technology, and service resources.
Identify recurring service issues, process gaps, and opportunities to improve the advisor experience.
Recommend practical workflow and service-process improvements.
Participate in team projects and business initiatives that support operational effectiveness and organizational growth.
Collaborate with Operations, Compliance, Technology, Trading, and other functional teams as appropriate.
Share knowledge and best practices to support consistent service delivery.
Deliver timely, accurate, and professional service while managing multiple requests and priorities.
Use sound judgment and escalate complex, sensitive, or higher-risk matters appropriately.
Meet service expectations, departmental goals, and key performance indicators.
Take accountability for assigned requests through completion and contribute to a collaborative culture focused on continuous improvement and advisor experience.