Associate Product Specialist, Product Management
About The Position
Within Mastercard Services, the Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. Mastercard Commerce Media is a digital media network that enables advertisers to reach consumers with personalized, targeted ads and offers across premium publishing channels. The business provides performance-oriented solutions at the intersection of commerce, data, and digital experiences. The Associate Product Specialist is part of the Global Advertiser Experience team, which designs and supports a high-quality customer experience that drives revenue for Mastercard and its partners. The role supports billing and onboarding operations for Commerce Media and legacy businesses, including customer invoice payment inquiries, revenue reporting, accounts receivable, third-party payment systems, customer onboarding processes, and product release testing.
Requirements
- Bachelor's degree.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to collaborate effectively with key stakeholders across regions and seniority levels.
- Analytical thinking and problem-solving ability.
- Demonstrated ability to act independently and proactively.
- Complete periodic mandatory security training and abide by Mastercard security policies and practices; protect the confidentiality and integrity of accessed information and report suspected security violations or breaches.
Nice To Haves
- Strong Excel and PowerPoint skills.
- Intellectual curiosity and a tendency to share ideas for process modifications and improvements.
- Experience interpreting data to generate insights, recommendations, and solutions to problems.
- Ability to use AI to support data analytics and process improvements.
- Experience with and understanding of billing and payment processes.
Responsibilities
- Provide second-level support to customer-facing teams regarding invoice payments; research issues, correct errors, and identify improvements to reduce future inquiries.
- Build or use revenue reports to provide business insights on revenue, payment statuses, exceptions, and other required KPI metrics.
- Perform report quality checks, distribute weekly and monthly performance reports, and support audit requests.
- Support accounts receivable processes, including monitoring aging receivables and coordinating documentation and remediation with account managers and Accounts Receivable teams.
- Collaborate with third-party payment systems and internal billing teams to ensure customers are properly set up for invoicing through third parties.
- Assist in developing processes, documentation, and training materials for customer onboarding activities in CRM and billing systems.
- Participate in pilots and testing of new product releases and processes; document observations, validate delivery, and identify requirements and improvements.
- Help perform research and analysis to develop awareness of key business issues.
- Take ownership of tasks through timely completion and keep the team updated on progress.
- Collaborate with internal stakeholders to manage deliverables.
Benefits
- Insurance, including medical, prescription drug, dental, vision, disability, and life insurance.
- Flexible spending account and health savings account.
- Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
- 80 hours of Paid Sick and Safe Time.
- 25 days of vacation time and 5 personal days, prorated based on hire date.
- 10 annual paid U.S. observed holidays.
- 401(k) with a company match.
- Deferred compensation for eligible roles.
- Fitness reimbursement or on-site fitness facilities.
- Tuition reimbursement eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
