Practice Manager

CVS Health•South Bend, IN

20d•$46,988 - $91,800

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, drives performance toward patient satisfaction and clinical outcome metrics, and ensures the clinic runs smoothly and on time each day. The manager partners with the Center Medical Director and Associate Outreach Manager to lead the center collaboratively, support patients and the team, and drive center profitability. The position reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement.

Requirements

At least 2 years of experience in a supervisory role.
Ability to work flexible hours as needed, including occasional evenings.
Proficient PC skills.
US work authorization.
Passion for mentorship and team development.
Ability to foster a collaborative, patient-centric, results-oriented center culture that serves current patients and supports growth with new patients.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Flexible, positive attitude and comfort with ambiguity.
Proactive, adaptable working style; ability to cover tasks as they arise and independently make decisions about competing priorities.
Impeccable judgment and maturity.
Supportive attitude toward older adult patients.
Ability to handle confidential information discreetly.

Nice To Haves

Bachelor's or Master's degree in a related field.
At least 5 years of supervisory experience within a clinical setting.
Fluency in Spanish or another language spoken by people in the communities served, where necessary.
Experience successfully driving teams toward achievement of metrics.
Experience with Google Suite.

Responsibilities

Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
Build an engaged and thriving team culture, demonstrate company values and service behaviors, and help make the center a Great Place to Work.
Ensure daily clinic operations run smoothly and safely, including maintaining adequate staffing, arranging coverage for call-offs and scheduled time off, and following standard operating procedures.
Provide an unmatched patient experience and perform service recovery when needed.
Ensure standard meetings, huddles, and preventive-care best practices are followed; support clinical and service teams in achieving patient experience, clinical outcome, and team member experience metrics.
Lead implementation of in-clinic operational initiatives and train the team on new initiatives and workflows.
Ensure patient scheduling processes are carried out efficiently.
Oversee clinical and community areas, address building-related issues with the Facilities team, and serve as the alarm monitoring company's contact for after-hours alerts.
Use company software, reporting systems, and the selected electronic medical record to monitor task and workflow completion.
Partner with the Center Medical Director and Associate Outreach Manager to lead the center, make collaborative decisions, and support patients, the team, and center profitability.
Perform other duties as assigned.