Practice Manager

CVS Health•Oklahoma City, OK

5d•$46,988 - $91,800

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, drives patient satisfaction and clinical outcomes measured through various metrics, and ensures that the clinic runs smoothly and safely each day. The manager works with the Center Medical Director and Associate Outreach Manager as a leadership triad, making collaborative decisions that support patients and the team and drive center profitability. The role reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement. The position is full-time, with 40 anticipated weekly hours, and may require flexible hours and occasional evenings.

Requirements

At least 2 years of supervisory experience.
Ability to work flexible hours as needed, including occasional evenings.
Proficient PC skills.
Authorization to work in the United States.
Passion for mentorship and team development.
Ability to build a collaborative, patient-centric, results-oriented center culture that supports current patients and growth while making the center a Great Place to Work.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Flexible and positive attitude, including comfort with ambiguity.
Proactive, adaptable working style; able to cover tasks as they arise and independently make decisions about competing priorities.
Impeccable judgment and maturity.
Supportive attitude toward older adult patients.
Ability to handle confidential information with discretion.

Nice To Haves

Bachelor's or master's degree in a related field.
At least 5 years of supervisory experience in a clinical setting.
Fluency in Spanish or other languages spoken in the communities served, where necessary.
Experience successfully driving teams toward achievement of metrics.
Experience with Google Suite.

Responsibilities

Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
Build an engaged and thriving team, promote a Great Place to Work, and demonstrate company values and service behaviors.
Ensure clinic operations run smoothly and safely, including maintaining adequate daily staffing, arranging coverage for absences and scheduled time off, and following standard operating procedures.
Provide an unmatched patient experience and perform service recovery as needed.
Support clinical and service teams in following standard meetings, huddles, and preventive-care practices, and in achieving patient experience, clinical outcomes, and team member experience metrics.
Lead implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows.
Ensure patient scheduling processes are carried out efficiently.
Oversee clinical and community areas and coordinate building-related issues with the Facilities team.
Serve as the point of contact for the alarm monitoring company, including possible after-hours contact when an alarm is triggered.
Use company software, reporting systems, and the selected electronic medical record to monitor task and workflow completion.
Partner with the Center Medical Director and Associate Outreach Manager as a leadership triad to make collaborative decisions that support patients and the team and drive center profitability.
Perform other duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Eligibility for a CVS Health bonus, commission, or short-term incentive program

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