Personal Banker Bilingual Spanish Tropicana Eastern

Wells Fargo & Company•Las Vegas, NV

1d•$21 - $28•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role focuses on building customer relationships, providing an exceptional customer experience, and helping customers succeed financially by connecting them with appropriate products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, and refers customers to other bankers and partners when appropriate. This SAFE position involves customer contact and duties that may include offering or negotiating terms for, or taking applications for, dwelling-secured transactions. Employment is contingent on meeting applicable SAFE and Loan Originator registration and regulatory requirements, including background and financial-responsibility standards. The position requires a Spanish/English language assessment, cash drawer maintenance and balancing, and a schedule that may include most Saturdays. The role is based at the Tropicana/Eastern branch in Las Vegas, Nevada, and is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Bilingual speaking and listening proficiency in Spanish and English.
Must take and pass the required language assessment.
Ability to work a schedule that may include most Saturdays.
Must complete SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements.
Must meet applicable financial responsibility, character, general financial fitness, and criminal background standards.
Not eligible for visa sponsorship.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking options.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering and developing strong customer relationships.
Ability to build strong relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including working with military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and provide an exceptional customer experience.
Propose appropriate products, services, and digital solutions to help customers succeed financially.
Assist customers with basic requests related to opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customers' needs.
Interact with customers with care and provide appropriate options for bank products and services.
Refer customers' financial needs to other bankers and partners as needed.
Maintain a cash drawer and perform cash handling and balancing.
Complete service-related tasks as needed.
Follow applicable policies, procedures, and regulatory requirements; escalate and remediate issues appropriately.
Identify potential fraud or risky accounts and take appropriate action to prevent loss.