Personal Banker Bilingual Spanish Tropicana Eastern

Wells Fargo Bank•Las Vegas, NV

18h•Onsite

About The Position

Wells Fargo is seeking an Associate Personal Banker (SAFE) for its National Branch Network within the Consumer Banking and Lending division. The role delivers customer service by building relationships, proactively reaching out, and recommending appropriate bank products, services, and digital solutions. The banker assists with basic account openings, service requests, and credit applications, while learning about bank products and connecting them to customer needs. The role requires compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, SAFE registration, and applicable Loan Originator requirements. Employment is contingent on meeting regulatory requirements and acceptable background investigation results. The position is based at the Tropicana/Eastern branch in Las Vegas, Nevada, and is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that may include most Saturdays.
Must take and pass the required language assessment.
Must obtain SAFE registration at the time of employment and meet applicable Loan Originator qualification and ongoing regulatory requirements.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards.

Nice To Haves

Customer service focus and experience handling complex transactions across multiple systems.
Experience proactively engaging customers through phone or email outreach.
Ability to educate customers about technology and the value of mobile banking.
Ability to help customers succeed financially by introducing them to additional team members as appropriate.
Experience working with a team to meet customer needs.
Experience fostering strong customer relationships and building relationships with internal partners.
Ability to follow policies, procedures, and regulations.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Ability to interact with integrity and professionalism with customers and team members.
Relevant military experience, including experience with military protocol and instructions, enlisted evaluations, officer or leadership reporting, personnel benefits management, personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Proficiency proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
Ability to support customers and employees in resolving or escalating concerns or complaints.

Responsibilities

Build customer relationships through proactive outreach and offer appropriate products, services, and digital solutions.
Assist customers with basic requests, including opening accounts, completing service requests, and submitting credit applications.
Develop understanding of bank products and services to connect them to customer needs.
Interact with customers to demonstrate care and build relationships.
Provide appropriate options for bank products and services.
Refer customers' financial needs to other bankers and partners as needed.
Maintain a cash drawer, handle and balance cash, and complete service-related tasks as needed.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.