Associate Patient Service Specialist PRN - Internal Medicine Clinic

Vanderbilt University Medical Center • Nashville, TN

6d

About The Position

The Associate Patient Service Specialist provides service to patients before, during, or after appointments, with regular guidance. The role supports an internal medicine clinic and may involve telephone calls, cash management, appointment scheduling, insurance updates, and patient check-in and check-out.

The position helps create a positive first impression, supports point-of-service collections, and maintains an orderly reception area. It also supports appointment coordination and communication with patients about updates. The role works within established processes and contributes individually to the team while providing compassionate, accurate service. The position is PRN (as needed), with stated hours of Monday through Friday during the day.

Requirements

• High school diploma or GED.
• Less than one year of experience.
• Basic job knowledge of systems and procedures common to the role.
• Customer service skills, including responsiveness to customer needs.
• Ability to coordinate and schedule patient appointments using computer systems.
• Ability to receive and record patient information.
• Ability to comprehend medical terminology and documentation.

Responsibilities

• Conduct patient check-in and check-out.
• Schedule appointments through clinical communication or direct request.
• Provide positive first impressions using customer service skills.
• Ensure point-of-service collections.
• Manage the reception area and maintain its orderly appearance.
• Maintain a method for accountability of each patient check-in.
• Proactively communicate appointment updates with patients.
• Perform additional duties as assigned.

Benefits

• The comprehensive benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED