Assoc Patient Access Rep - Maria Valena M.D. - Shadeland Ave.

Community Health Network • Indianapolis, IN

11d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and handles customer service, patient registration, and financial clearance. The role includes patient check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps ensure smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

The position performs a variety of front-office and back-office functions throughout the network, including patient registration and admissions, patient movement monitoring, pre-registration, medical-necessity verification, collection and entry of demographic, insurance, and financial information, and review of electronic health records.

Requirements

• High school diploma or GED equivalent.
• Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.
• Ability to monitor and perform patient movement in hospital and/or ambulatory settings.
• Ability to gather and verify confidential health and financial information and use computer software for this work.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history demonstrating strong customer service.

Responsibilities

• Perform patient registrations, including inpatient, outpatient, and emergency admissions.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient movement within hospital and/or ambulatory settings.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity according to Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to help assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Handle patient check-ins, scheduling, payment collection, insurance verification, and financial clearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED