Assoc Patient Access Rep - Pediatric Care-Saxony Pavilion

Community Health Network • Fishers, IN

6h

About The Position

The Associate Patient Access Representative (APAR) is the first contact for visitors and handles customer service, patient registration, and financial clearance. The role supports check-ins, scheduling, payment collection, insurance verification, and compliance management, helping ensure smooth workflows and preparing patients administratively and financially for their visits.

The APAR performs a variety of front-office and back-office functions throughout the network, including registrations and patient movement, pre-registration, medical-necessity verification, data entry, collection and verification of confidential health and financial information, and review of the electronic health record.

Requirements

• High school diploma or GED equivalent (required).
• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background (preferred).

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background.

Responsibilities

• Provide customer service as a first point of contact for visitors.
• Perform patient check-ins and scheduling.
• Collect payments and complete financial clearance activities.
• Verify insurance and communicate relevant coverage and eligibility information to patients.
• Complete inpatient, outpatient, and emergency registrations.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to support payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Ensure compliance with guidelines and support smooth workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED