Associate Patient Access Rep- Cancer Center Anderson

Community Health Network • Anderson, IN

2d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and provides customer service, patient registration, and financial clearance. The position supports patient check-ins and scheduling, collects payments, verifies insurance, and manages compliance requirements. The APAR helps maintain smooth workflows and follows applicable guidelines so patients are administratively and financially prepared for their visits.

The APAR performs a variety of front-office and back-office functions throughout the network, including admissions, discharges, transfers, patient movement monitoring, scheduled-patient preregistration, medical-necessity verification, and review of electronic health records. The role also gathers and verifies confidential health and financial information to support payment for authorized services.

Requirements

• High school diploma or GED equivalent.
• Preferred: At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background.
• Proficiency in all types of patient registrations, including inpatient, outpatient, and emergency admissions.

Nice To Haves

• At least 1 year of experience in a healthcare office setting and/or a work history with a strong customer service background.

Responsibilities

• Provide customer service as a first point of contact for visitors.
• Perform patient check-ins and scheduling.
• Collect payments and provide financial clearance.
• Verify insurance and communicate relevant coverage and eligibility information to patients.
• Complete patient registrations, including inpatient, outpatient, and emergency admissions.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to preregister scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards.
• Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information using computer software to support payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.
• Maintain compliance and support smooth workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED