Associate Patient Access Rep- Cancer Center South

Community Health Network•Royal Oak, MI

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role includes patient check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR helps maintain smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits. The position performs a variety of front-office and back-office functions throughout the network, including registrations, admissions, discharges and transfers; monitoring patient movement; pre-registering scheduled patients through EPIC work queues; verifying medical necessity and communicating coverage and eligibility information; entering demographic, insurance and financial information; gathering confidential health and financial information; and confirming and updating electronic health records.

Requirements

High school diploma or GED equivalent (required).
One or more years of experience in a healthcare office setting and/or a strong customer service work history (preferred).
Proficiency in inpatient, outpatient and emergency-admission registration types.

Nice To Haves

One or more years of experience in a healthcare office setting and/or a strong customer service work history.

Responsibilities

Provide customer service as a first point of contact for visitors.
Handle patient check-ins and scheduling.
Collect payments and support financial clearance.
Verify insurance and patient coverage and eligibility.
Complete inpatient, outpatient and emergency registrations.
Complete admissions, discharges and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use EPIC work queues to pre-register scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services standards and communicate relevant coverage and eligibility information to patients.
Accurately identify and enter patient demographic, insurance and financial information, including inpatient and outpatient benefits.
Gather and verify appropriate confidential health and financial information from patients, using computer software to assure payment for authorized services.
Confirm the completeness of the electronic health record and make necessary changes.
Maintain compliance and support smooth workflows.