Patient Access Manager - Stephenson Cancer Center

OU Health•Oklahoma City, OK

About The Position

The Manager of Clinic Operations manages the day-to-day administrative, operational, and financial functions of one or more outpatient clinic offices. The role provides leadership to clinic office staff while ensuring efficient operations, a high-quality patient experience, and compliance with organizational, regulatory, and financial requirements. The position is for the Stephenson Cancer Center in the SCC Clinic Patient Services department. The manager oversees clinic office operations, develops staff, supports clinic performance and patient access, monitors operational metrics, manages resources, and leads improvements aligned with enterprise strategy. The role may cover one or more clinic locations or specialty practices.

Requirements

Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or a related field.
At least 3 years of progressive leadership experience in ambulatory or clinic operations.
Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations.
Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
Strong people-management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
Effective verbal and written communication skills to convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
Analytical and problem-solving skills to identify operational or patient-care improvement opportunities, assess root causes, and implement clinic-level process improvements.
Proficiency in Microsoft Office tools, including Word, Excel, and Outlook.
Ability to manage teams across one or multiple clinic locations and ensure consistent service delivery, workflows, and performance expectations.
Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.

Responsibilities

Oversee clinic office operations, including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
Manage and develop clinic office staff, including hiring, training, performance management, and staff engagement.
Ensure compliance with organizational policies, regulatory requirements, and revenue cycle standards.
Partner with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
Analyze operational metrics, including access, staffing, productivity, and patient satisfaction, and implement process improvements.
Support budget accountability, expense management, and optimization of clinic resources.
Lead change initiatives and operational improvements aligned with enterprise strategy.
Perform other duties as assigned.