Associate Patient Access Rep- Cancer Center South

Community Health Network • Indianapolis, IN

2d

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The role includes patient check-in, scheduling, payment collection, insurance verification, and compliance management. The APAR helps ensure smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits.

The APAR performs a range of front-office and back-office functions throughout the network, including registration and admissions tasks, patient movement monitoring, pre-registration, medical-necessity verification, gathering and entering patient and financial information, and ensuring the electronic health record is complete.

Requirements

• High school diploma or GED equivalent.
• Proficiency in all types of registrations, including inpatient, outpatient, and emergency admissions.

Nice To Haves

• At least one year of experience in a healthcare office setting and/or a work history demonstrating a strong customer service background.

Responsibilities

• Provide customer service as a first point of contact for visitors.
• Perform patient check-ins and scheduling.
• Collect payments and verify insurance.
• Support financial clearance and compliance management.
• Complete inpatient, outpatient, and emergency registrations.
• Complete admissions, discharges, and transfers in a timely manner when applicable.
• Monitor and perform patient hospital and/or ambulatory movement.
• Use the EPIC work queue to pre-register scheduled patients.
• Verify medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicate relevant coverage and eligibility information to patients.
• Accurately identify and enter patient demographics, insurance, and financial information, including inpatient and outpatient benefits.
• Gather and verify confidential health and financial information from patients using computer software to assure payment for authorized services.
• Confirm the completeness of the electronic health record (EHR) and make necessary changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED