Associate Patient Access Rep- Imaging Center Noblesville

Community Health Network•Noblesville, IN

About The Position

The Associate Patient Access Representative (APAR) is the first point of contact for visitors and supports customer service, patient registration, and financial clearance. The position handles check-ins, scheduling, payment collection, insurance verification, and compliance management. It helps ensure smooth workflows and adherence to guidelines while preparing patients administratively and financially for their visits. The APAR performs a variety of front-office and back-office functions throughout the network, including patient registration and admissions, monitoring patient movement, using EPIC work queues to preregister scheduled patients, verifying medical necessity and coverage, collecting and confirming patient information, and maintaining the completeness of the electronic health record.

Requirements

High school diploma or GED equivalent.
Proficiency in inpatient, outpatient, and emergency admission registration.
Ability to complete admissions, discharges, and transfers in a timely manner when applicable.
Ability to monitor and perform patient hospital and/or ambulatory movement.
Ability to use EPIC work queues to preregister scheduled patients.
Ability to verify medical necessity according to CMS standards and communicate coverage and eligibility information to patients.
Ability to accurately enter patient demographic, insurance, and financial information.
Ability to gather and verify confidential health and financial information using computer software.
Ability to confirm electronic health record completeness and make necessary changes.

Nice To Haves

At least one year of experience in a healthcare office setting and/or a work history demonstrating strong customer service.

Responsibilities

Provide customer service as the first contact for visitors.
Perform patient registration and financial clearance, including check-ins and scheduling.
Collect payments and verify insurance.
Support compliance management and ensure adherence to applicable guidelines.
Complete inpatient, outpatient, and emergency registrations.
Complete admissions, discharges, and transfers in a timely manner when applicable.
Monitor and perform patient hospital and/or ambulatory movement.
Use the EPIC work queue to preregister scheduled patients.
Verify medical necessity in accordance with Centers for Medicare & Medicaid Services standards and communicate relevant coverage and eligibility information to patients.
Accurately identify and enter patient demographic, insurance, and financial information, including inpatient and outpatient benefits.
Gather and verify appropriate confidential health and financial information from patients using computer software to help assure payment for authorized services.
Confirm the electronic health record is complete and make necessary changes.