Associate On-Site Service Specialist

Ricoh Americas Holdings•Las Vegas, NV

2d•Onsite

About The Position

Ricoh is seeking an Associate On-Site Service Specialist to support daily mail and office service operations within a healthcare environment. The role ensures timely and accurate movement of mail and packages throughout the facility and provides dependable customer service and operational support. The specialist performs multiple scheduled mail runs, delivers inbound UPS and FedEx packages, and tracks and reports daily service volumes. The position calls for reliability, attention to detail, strong customer service, and the ability to manage recurring responsibilities independently. Advanced technical experience is not required, but comfort with technology, learning equipment and software, and performing basic hands-on troubleshooting are expected. Work takes place throughout a health insurance environment, with movement among departments, offices, mail distribution points, and other service areas. The role involves frequent walking and standing, regular customer interaction, computer and office-equipment use, and varied assignments requiring scheduling, prioritization, and accurate reporting. Physical tasks may include bending, reaching, pushing carts, and lifting or carrying mail and related materials, potentially up to 50 pounds. The work is generally performed in an office and health insurance environment with typical lighting, ventilation, temperature, and noise levels.

Requirements

High school diploma or GED.
6 months to 1+ years of experience in a related customer service, business operations, technical support, mail, print, logistics, or office services environment.
6 months to 1+ year of customer-facing work experience.
Demonstrated comfort working with computers, office technology, and other business equipment.
Ability to learn new equipment, software, and operational processes.
Strong customer service and interpersonal skills.
Professional written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to independently manage recurring daily responsibilities and service schedules.
Ability to accurately collect, maintain, and report operational data.
Working proficiency with Microsoft Office applications.
Basic technical aptitude and willingness to learn new equipment and technology.
Comfort performing basic hands-on support of printers and multifunction devices.
Ability to recognize routine equipment issues, perform basic troubleshooting, and escalate issues when appropriate.
Ability to understand and follow written procedures, delivery instructions, and operational requirements.
Effective problem-solving skills and ability to adapt to changing priorities.
Ability to maintain professional and positive customer relationships within a healthcare environment.

Nice To Haves

Experience in mail services, courier or distribution services, print services, shipping and receiving, or related office operations.
Experience working with printers, copiers, multifunction devices, or similar office technology.
Experience tracking operational activity, maintaining records, or completing routine reporting.
Experience working in a health insurance, large campus, or multi-department environment.

Responsibilities

Follow RICOH Service Excellence performance requirements and established service standards.
Perform multiple scheduled mail collection and delivery routes throughout the facility each day.
Sort, distribute, and deliver incoming mail, interoffice mail, packages, and related materials to designated locations.
Accurately track mail and service volumes and complete required daily operational reporting.
Maintain accurate records and logs related to mail volumes, deliveries, inventory, and other assigned activities.
Serve as a regular point of contact for customers and provide professional, responsive service.
Respond to customer questions and requests related to mail and supported services.
Identify equipment issues requiring additional technical support and coordinate or escalate service needs appropriately.
Operate required equipment and software efficiently in support of established service expectations.
Maintain organized mail, supply, storage, and service areas.
Use Microsoft Office applications for communication, reporting, recordkeeping, and other operational activities.
Collect and provide operational data and reporting to assigned leadership and customers as required.
Maintain positive working relationships with customers, team members, and other stakeholders through professional communication and dependable service.
Support other related mail and office service functions as business needs require.
Perform other duties as assigned.