Associate, Mortgage Operations

Bayview Asset Management•Toronto, ON

7d•Onsite

About The Position

Glasslake is a rapidly growing mortgage lender that has expanded its presence across Canada since its start in 2023. We are seeking a seasoned Associate, Mortgage Business Operations to join our operations in the Toronto office. This is an individual contributor role focused on coordinating the end-to-end funding process for new mortgage deals, processing renewals, discharges, and amendments, compiling operational reports, and identifying process inefficiencies. The role requires knowledge of residential and small-balance commercial lending, preferably in the alternative lending space. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities, and possess strong communication, emotional intelligence, and interpersonal skills. Glasslake is committed to employee growth, offering competitive benefits, educational opportunities, reimbursement, and mentorship from industry experts. We also provide opportunities for advancement and a positive work environment with access to executive leadership.

Requirements

Bachelor's degree in business or related discipline
2 – 4 years’ experience in mortgage lending in an operational capacity
Strong communication and ability to manage multiple priorities and tasks simultaneously
Strong analytical skills and ability to work effectively in excel
Ability to work effectively in a fast-paced environment.
High integrity and a high level of respect for confidentiality
Strong written and verbal communications skills.
Strong analytical and intuitive investigative skills.
Ability to manage multiple tasks and prioritize workflows often under tight deadlines
Strong independent decision-making capabilities and attention to detail.
Strong skills in Word, Excel and Outlook
Ability to establish and maintain working relationships with co-workers, staff and external contacts, and to work effectively in a professional team environment
Demonstrate leadership abilities

Nice To Haves

Working knowledge of bankruptcy, foreclosure and litigation matters is considered an asset

Responsibilities

Coordinate the end-to-end funding process for new mortgage deals, working closely with underwriting and treasury teams.
Process mortgage renewals, discharges, and amendments in alignment with service-level expectations.
Maintain accurate loan and portfolio records within internal systems and support periodic portfolio reviews.
Compile and analyze operational reports related to loan performance, covenant compliance, and funding timelines.
Support internal and external audits by preparing documentation and responding to information requests.
Identify inefficiencies in operational workflows and recommend process enhancements.
Act as a liaison between credit, servicing, and finance departments to resolve operational issues.
Support and maintain process documentation for training.
Participate and support any enhancements or projects related to automation on the underwriting platform.
Manage broker onboarding and fee payment processing.