Director Mortgage Operations

Blaze Credit Union•Falcon Heights, MN

16h•Onsite

About The Position

The Director of Mortgage Operations at Blaze will be responsible for overseeing all aspects of the mortgage operations process, from loan processing to closing, ensuring efficiency, accuracy, and compliance with regulatory requirements. You will lead a team of mortgage operations professionals, develop, and implement strategies to optimize processes, and collaborate with internal stakeholders to deliver exceptional service to our members. This role requires strong leadership skills, deep knowledge of mortgage operations, and a commitment to excellence.

Requirements

Minimum High School degree or equivalent.
Minimum 6-7 years similar or related financial experience; leadership experience a plus.
Strong verbal and written communication skills.
Computer skills including Microsoft products.
Ability to work in a fast-paced environment and manage multiple tasks.
Ability to lead credit union department processes; exert regional influence or corporate knowledge sharing.
Knowledge of Encompass a plus.
Calculate simple arithmetic and finance related mathematics (e.g., interest, time value of money, compounding), accounting FNMA, FHLMC, HMDA and FICS guidelines Regulation BCFP, RESPA, HMDA, ECOA and all other pertinent regulations.
Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.

Nice To Haves

Encompass experience a plus.

Responsibilities

Lead, mentor, and empower a team of mortgage operations specialists to achieve departmental goals and objectives.
Review and streamline mortgage operations processes, workflows, and procedures to improve efficiency, reduce cycle times, and enhance the member experience.
Establish and enforce quality control measures to ensure accuracy, completeness, and compliance with regulatory requirements throughout the mortgage operations process.
Review HMDA reporting for accuracy and compliance.
Prepare regular reports and dashboards on mortgage operations performance, productivity, and key metrics.
Analyze data trends and insights to identify opportunities for process improvement, resource optimization, and strategic decision-making.
Present findings and recommendations to senior management, providing insights into operational performance and areas for enhancement.
Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
Regular and predictable attendance
Perform other duties as assigned to support effective department operation.