Mortgage Operations - Mortgage Operations Specialist

NBH Bank•Kansas City, MO

2d•Onsite

About The Position

It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work. As a Mortgage Operations Specialist, you will be a member of the team that handles a variety of tasks related to the servicing of our consumer and residential loan portfolios.

Requirements

High school diploma or equivalent
5+ years of relevant job experience
Proficient in MS Office applications which include Outlook, Word, Excel
Must possess strong oral communication skills (including excellent telephone etiquette), good math skills with a high degree of accuracy, and strong analytical skills
Take initiative to research and resolve problems prior to asking for assistance from supervisor
Ability to make sound and timely decision, to consistently deliver on commitments, and assume responsibility for results
Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation
Must be self-directed and able to prioritize multiple duties

Nice To Haves

Associate’s degree or equivalent
7+ years of relevant job experience
Prior bank experience in a lending environment with knowledge of mortgage loan products and functions
Understanding basic real estate/escrow/ title terminology
Client Service Champion
Capacity to work in multiple LOS Systems
Ability to perform under pressure and be flexible with disruptions throughout the workday

Responsibilities

sorting/scanning/distributing incoming mail
preparing outgoing mail
ensuring all aspects of escrow management is met
handling client emails and phone calls
data entry/maintenance
posting mortgage payments
processing payoff requests
auditing loan files
balancing DDA and investor accounts
preparing and recording releases
interfacing with investors
maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements