Mortgage Operations - Mortgage Operations Specialist
About The Position
It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions. That's the basics of Relationships. Fairness. Simplicity®. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings.We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.As a Mortgage Operations Specialist, you will be a member of the team that handles a variety of tasks related to the servicing of our consumer and residential loan portfolios.
Requirements
- High school diploma or equivalent
- 5+ years of relevant job experience
- Proficient in MS Office applications which include Outlook, Word, Excel
- Must possess strong oral communication skills (including excellent telephone etiquette)
- Good math skills with a high degree of accuracy
- Strong analytical skills
- Take initiative to research and resolve problems prior to asking for assistance from supervisor
- Ability to make sound and timely decision
- Consistently deliver on commitments
- Assume responsibility for results
- Responsive and flexible; ability to adapt to changes in the work environment and modify approaches or methods to best fit the situation
- Must be self-directed and able to prioritize multiple duties
Nice To Haves
- Associate’s degree or equivalent
- 7+ years of relevant job experience
- Prior bank experience in a lending environment with knowledge of mortgage loan products and functions
- Understanding basic real estate/escrow/ title terminology
- Client Service Champion
- Capacity to work in multiple LOS Systems
- Ability to perform under pressure and be flexible with disruptions throughout the workday
Responsibilities
- sorting/scanning/distributing incoming mail
- preparing outgoing mail
- ensuring all aspects of escrow management is met
- handling client emails and phone calls
- data entry/maintenance
- posting mortgage payments
- processing payoff requests
- auditing loan files
- balancing DDA and investor accounts
- preparing and recording releases
- interfacing with investors
- maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
