Mortgage Operations Assistant
About The Position
At R.I.A. Federal Credit Union, the primary focus of the Mortgage Operations Assistant is to assist Mortgage Operations from application to loan closing and beyond. They must play an integral part in providing loan processing assistance, closing coordination and basic servicing support. This is accomplished through: Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.’s Mortgage Operations Assistant will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Mortgage Operations Assistant is committed to handling member’s finances and data in a manner that is ethical, transparent, and professional. Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.
Requirements
- Associates Degree or commensurate work experience, required.
- Leadership
- Business Acumen
- Confidentiality
- Respectful
- Teachable
- Adaptable
- Trustworthy/ethical/active listener
- Attention to detail and solid organizational skills
- Strong written and verbal communication skills; comfortable making presentations
- Takes initiative; problem solves
- Relates well to employees at all levels; relationship-builder
Nice To Haves
- 1-2 years of financial experience, preferred.
Responsibilities
- Input and review mortgage applications submitted and organizing the income, assets, credit and collecting needed documentation in preparation for underwriting and processing
- Assist loan processors by collecting borrower documents and updating files
- Maintain timely communication with members in a professional and friendly manner
- Make contact and respond promptly to member inquiries to collect borrower financial and credit information
- Inform borrowers on future loan documentation requests, including borrowers' income and asset information
- Daily Pipeline Management - Review every loan in the pipeline daily and work with the processing team for any updates to ensure that the anticipated closing date is never missed on loans in the pipeline
- Actively reach out to inform the borrower regarding their loans and document all communication
- Review all loan package documentation for discrepancies, omissions, and income calculation and then report any discrepancies to the Loan Officer
- Scanning in and uploading documents into origination or core systems
- Answering phone calls and scheduling appointments
- Ensure loans follow program guidelines and compliance standards
- Work closely with Mortgage Loan closer to verify documentation in file.
- Work closely with vendor parties to schedule closings
- Track signed closing documents and assist with loan funding
- Organize completed closing packages for post QC review
- Respond to borrower questions regarding escrows, payments and loan information
- Assist with insurance renewals, payoff requests and general servicing updates
- Maintain digital files for uploading to Core imaging system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
