Entry Level - Associate Member Relationship Specialist (Part-Time Teller 1- Riverside)

Arrowhead Credit Union•Riverside, CA

2d•$22 - $32•Onsite

About The Position

The Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service at a branch location. This entry-level, part-time opportunity is focused on serving credit union members and the community, with opportunities to develop a career and learn about opening financial memberships and assisting with loan requests. The position promotes financial education and finding solutions; there are no aggressive sales goals, as the focus is serving members. Position hours vary between 8:30 a.m.–5:30 p.m. Monday through Friday and 8:30 a.m.–2:30 p.m. Saturday. Successful applicants generally start within the minimum-to-midpoint of the pay range. Offers depend on job-related factors including experience, knowledge, training, education, geographic location, market demands, and internal equity.

Requirements

Ability to provide excellent service to members and the community.
Ability to learn quickly and efficiently and demonstrate assertiveness in personal development.
Ability to communicate effectively with mentors and leaders to achieve learning objectives.
Ability to manage multiple competing priorities and complete tasks on time.
Regular, predictable attendance and punctuality.
Bilingual English and Spanish is noted as an area of interest for candidates.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Provide exceptional member service and use service standards in every work-related interaction.
Participate in meeting department and credit union goals.
Assist members and team members accurately, thoroughly, efficiently, and with a positive, professional, and friendly tone.
Use organizational tools and techniques to complete tasks on time and manage competing priorities.
Assist members with routine transactions and service requests, including identity verification, check negotiation, deposits, and card services.
Assist with member research and problem resolution.
Complete member service requests accurately, with attention to data accuracy, policies and procedures, cash management and balancing, and branch safety and security routines.
Work within assigned limits and authority, and seek supervisory assistance when needed.
Promote credit union products and services and refer members to credit union partners as appropriate.
Solve problems and make decisions that support positive member outcomes.
Complete learning events and academies on schedule, communicate with mentors and leaders, and pursue personal development.
Participate in organizational projects and promotions and develop knowledge of credit union products, services, rates, and partnerships.
Suggest and participate in credit union community service opportunities and events.
Maintain working knowledge of BSA, AML, and OFAC requirements and comply with applicable laws and regulations.
Maintain regular, predictable attendance and punctuality.
Perform other duties assigned by the supervisor as necessary to achieve department and credit union goals.