Entry Level - Associate Member Relationship Specialist (Part-Time Teller 1- Riverside)

Arrowhead Credit Union Careers•Riverside, CA

2d•Onsite

About The Position

The Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face service to members at branch locations. This entry-level role is suited to someone interested in serving members and the community, developing a career, learning how to open financial memberships and assist with loan requests, and supporting financial education and solutions. The position has variable hours between 8:30 a.m. and 5:30 p.m. Monday through Friday and 8:30 a.m. and 2:30 p.m. Saturday. The role focuses on accurate, friendly assistance with routine transactions and service requests, resolving member issues, promoting credit union products and services, and supporting branch goals. The specialist is expected to learn credit union products, services, rates, partnerships, and applicable regulations while participating in training, organizational projects, promotions, and community service opportunities.

Requirements

Provide excellent service to members and the community.
Be willing and able to learn quickly and efficiently and show assertiveness in personal development.
Maintain regular, predictable attendance and punctuality.

Nice To Haves

Bilingual in English and Spanish.
Interest in learning how to open financial memberships and assist with loan requests.
Passion for financial education and finding solutions.

Responsibilities

Provide exceptional member service and use service standards in every work-related interaction.
Participate in meeting department and credit union goals.
Assist members and team members accurately, thoroughly, efficiently, and with a positive, professional, and friendly tone.
Manage competing priorities and complete tasks on time using organizational tools and techniques.
Assist members with routine transactions and service requests, including identifying individuals, negotiating checks, receiving deposits, and providing card services.
Assist with member research and problem resolution.
Complete member service requests accurately, following policies and procedures and observing cash management, balancing, and branch safety and security routines.
Work within assigned authority and seek supervisory assistance when needed.
Promote credit union products and services and refer members to credit union partners as appropriate.
Conceptualize and proactively solve problems to support positive outcomes for members, teammates, and the organization.
Complete learning events and academies on schedule, communicate with mentors and leaders, and develop the knowledge and skills needed to achieve learning objectives.
Participate in organizational projects and promotions.
Develop thorough knowledge of credit union products, services, rates, and partnerships.
Suggest and participate in credit union community service opportunities and events.
Maintain working knowledge of and comply with applicable Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Asset Controls (OFAC) requirements and other applicable laws and regulations.
Maintain regular, predictable attendance and punctuality.
Perform other duties assigned by the supervisor as needed to achieve department and credit union goals.