Entry Level -Associate Member Relationship Specialist (Part-time Teller 1) Bullhead City, AZ
About The Position
The Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service at a branch location. This entry-level role focuses on routine financial transactions and service requests, helping members find solutions, promoting appropriate credit union products and services, and supporting the goals of the department and credit union. The position offers opportunities to learn about financial memberships and loan requests and to develop a career in financial services. Hours vary between 8:30 a.m. and 5:30 p.m. Monday through Friday and 8:30 a.m. and 2:30 p.m. Saturday. The employer emphasizes service over aggressive sales goals. The stated pay range is $22.32–$32.12 per hour, with a midpoint of $27.22 per hour; starting pay is generally between the minimum and midpoint. Benefits include wellbeing resources, weekly pay, a 401(k) retirement savings plan with company match, paid time off, paid sick leave, company-provided life insurance, financial education programs, DoorDash DashPass, medical, dental, and vision insurance for part-time and full-time employees, a Modern Health subscription, a Care.com subscription, Teladoc, pet insurance, career development opportunities, and eligibility to apply for educational expense assistance through ArrowHeart's scholarship program.
Requirements
- Warm, caring, friendly, and passionate about providing excellent service.
- Ability to assist members and team members accurately, thoroughly, efficiently, and professionally while maintaining friendly service.
- Ability to manage multiple competing priorities and complete tasks on time.
- Willingness and ability to learn quickly and efficiently and take an active role in personal development.
- Ability to maintain a working knowledge of BSA, AML, and OFAC requirements and comply with applicable laws and regulations.
- Regular and predictable attendance and punctuality.
Responsibilities
- Provide exceptional member service in every work-related interaction, using the organization’s service standards.
- Assist members with routine transactions and requests, including identification, check negotiation, deposits, and card services.
- Research member questions and resolve problems.
- Complete member service requests accurately while following policies and procedures, managing cash and balancing, and observing branch safety and security routines.
- Work within assigned authority and seek supervisory assistance when needed.
- Promote credit union products and services and refer members to credit union partners when appropriate.
- Manage multiple priorities and complete tasks on time using organizational tools and techniques.
- Participate in departmental and credit union goals, organizational projects, promotions, and community service opportunities.
- Complete learning events and academies on schedule, communicate with mentors and leaders, and develop knowledge of credit union products, services, rates, and partnerships.
- Maintain working knowledge of BSA, AML, and OFAC requirements and comply with applicable laws and regulations.
- Maintain regular and predictable attendance and punctuality.
- Perform other duties assigned by the supervisor as needed to achieve department and credit union goals.
Benefits
- Weekly pay
- 401(k) retirement savings plan with company match
- Paid time off accrual beginning upon hire
- Paid sick leave
- Company-provided life insurance up to twice annual salary
- Financial education programs
- DoorDash DashPass
- Medical insurance
- Dental insurance
- Vision insurance
- Modern Health subscription
- Care.com subscription
- Teladoc
- Pet insurance
- Career development opportunities
- Educational expense assistance eligibility through ArrowHeart's scholarship program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
