Associate Manager

Madewell • Murray, UT

3d

About The Position

The Associate Manager is a key member of Madewell’s leadership team and helps ensure store profitability by fostering genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to maximize team performance and owns a designated area of the business while stepping into other roles as needed to maintain operational excellence.

The Associate Manager collaborates with the Store Director as a shared business owner, oversees a designated division of responsibility, and supports store operations and team development. The position also contributes to a collaborative workplace, strong customer service, achievement of store goals, and community events that build customer loyalty.

The hourly pay range is $24.00–$30.00. The offered base pay may vary based on factors including work location, job-related knowledge, skills, experience, and internal equity. The role may also be eligible for bonus programs and benefits, subject to location, employment type, and eligibility requirements.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while carrying out tasks.
• Champion new ideas and demonstrate strong problem-solving skills while navigating uncertainty.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner to support all aspects of the brand and maximize profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles when needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed