Associate Manager

JCrew•Holmdel, NJ

About The Position

As an Associate Manager, you are a key member of the leadership team, responsible for ensuring profitability by fostering genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to maximize team performance. You own a key area of the business and may step into other roles to maintain operational excellence. You collaborate with the Store Director as a shared business owner, with meaningful connection to every aspect of the brand, while helping maximize profitability. You oversee your designated division of responsibility, which may include Visual Merchandising, Operations, HR, or Service & Selling. The position also supports store operations, recruiting, training, team development, customer service, and community engagement. The role requires full-time retail management experience, flexibility to work nights, weekends, and holidays, and the ability to perform physical tasks including lifting and moving at least 40 pounds. The listed hourly pay range is $26.25–$32.85. Compensation may vary based on factors including work location, job-related knowledge, skills, and experience. The position may also offer bonus opportunities and benefits, subject to location, employment type, and eligibility requirements.

Requirements

At least 3 years of full-time retail management experience with a similar scope.
Passionately support the brand, customers, and teams.
Stay current with fashion trends and industry developments.
Demonstrate teamwork, flexibility, and courtesy when executing tasks.
Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
Have scheduling flexibility, including nights, weekends, and holidays.
Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

Collaborate with the Store Director as a shared business owner and help maximize profitability.
Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
Manage store operations, systems, and technology while ensuring accountability.
Support the Store Director with recruiting, training, and development efforts.
Partner with the Store Director and management team to create a collaborative working environment for associates.
Help ensure the team exceeds goals and provides best-in-class customer service.
Develop innovative ways to engage the community and build customer loyalty through events.
Step into a variety of sales-floor roles as needed.
Provide immediate feedback and coaching to maximize team performance.