Associate Manager

Madewell • Palo Alto, CA

5d

About The Position

The Associate Manager is a key member of the Madewell leadership team, responsible for helping ensure store profitability through genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to maximize team performance and owns a designated area of the business while stepping into other roles as needed to maintain operational excellence.

Working with the Store Director and management team, the Associate Manager supports store operations, systems, technology, recruiting, training, and associate development. The role helps create a collaborative work environment, keeps the team focused on exceeding goals and delivering best-in-class customer service, and develops innovative ways to engage the community and build loyalty. The position requires scheduling flexibility, including nights, weekends, and holidays, and the ability to perform physical tasks such as lifting and moving at least 40 pounds.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner, contributing across the brand and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to foster a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed