Associate Manager

J.Crew • Indianapolis, IN

6d • $24 - $30

About The Position

As an Associate Manager at J.Crew, you are a key member of the leadership team and help ensure store profitability by fostering customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to maximize team performance. You own a designated area of the business while also stepping into other roles as needed to maintain operational excellence.

This role partners with the Store Director and management team on business performance, store operations, recruiting, training, team development, customer service, and community events. The position requires scheduling flexibility, including nights, weekends, and holidays, and the ability to perform physical tasks such as bending, reaching, stretching, and moving products weighing at least 40 pounds.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when carrying out tasks.
• Champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner, contributing to all aspects of the brand and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Competitive paid time off (PTO) plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Discounts on entertainment, travel, fitness, and mobile technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed