Associate Manager

Family Express Corporation•North Judson, IN

12d

About The Position

The Associate Manager is a developmental position for an aspiring leader who is committed to personal development and the success of the store and company. The role includes a comprehensive training program and hands-on experience across store operations, with the goal of developing management skills and preparing the employee to manage a store. The Associate Manager supports the Store Manager in daily store operations, learns store management responsibilities, and models excellent customer service. The role also aims to provide customers with satisfaction, serve the community through volunteerism, contribute to the company’s future prosperity, and represent the “Living Brand” by building customer relationships.

Requirements

Desire to become a Store Manager.
Ability to manage a store within 6–12 months.
Must be at least 21 years of age.
High school diploma or equivalent.
Reliable transportation.
Ability to travel daily between Family Express locations or other locations when necessary.
Situational awareness.
Strong customer orientation.
Time-management skills, including multitasking, productivity, and a sense of urgency.
Excellent interpersonal and highly effective communication skills.
Ability to build high-performance teams, work as a strong team player, and enhance team members’ performance.
Commitment to company mission and values.
Basic mathematical and computer proficiency.
Ability to deal constructively with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution skills at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.

Responsibilities

Meet and exceed Family Express culture expectations by building relationships, promoting the Living Brand, and advocating for product brands in accordance with Culture Audit expectations.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using approved company procedures.
Operate and maintain approved store equipment effectively.
Ensure minimum image standards are met at all times.
Assist the Store Manager with recruiting and interviewing qualified applicants.
Assist the Store Manager in leading, motivating, inspiring, training, and coaching employees.
Ensure store security and the safety of customers and employees, and promptly report incidents.
Maintain safety, maintenance, cleanliness, and image standards through store image reviews, merchandising, safety audits, and use of daily and weekly shift-duty lists.
Maximize sales and gross profit dollars through responsible, profitable marketing, product availability, and display.
Perform management duties in the Store Manager’s absence, including banking and safe procedures and vacation coverage.
Attend and complete development courses and training requirements, including monthly Associate Manager meetings, monthly Living Brand University, the Associate Manager Checklist, Cravin’s To Order training, and ServSafe Certification.
Perform other duties as assigned.