Associate Manager

Family Express Corporation•Demotte, IN

12d•Onsite

About The Position

The Associate Manager is a developmental position for aspiring leaders who want to build management skills and grow within the organization. Through a comprehensive training program and hands-on experience in store operations, the Associate Manager supports the Store Manager in daily store operations, learns store management responsibilities, and models excellent customer service. The role focuses on customer satisfaction, community service, company success, and building customer relationships as an ambassador of the company’s “Living Brand.” The position is non-exempt and has no direct reports.

Requirements

Desire to become a Store Manager.
Ability to manage a store within 6–12 months.
Must be at least 21 years of age.
High school diploma or equivalent.
Reliable transportation.
Ability to travel daily between Family Express locations or other locations when necessary.
Situational awareness.
Strong customer orientation.
Time-management ability, including multitasking, productivity, and a sense of urgency.
Excellent interpersonal and highly effective communication skills.
Ability to build high-performance teams and contribute as a strong team player, including enhancing team members’ performance.
Commitment to the company mission and values.
Basic mathematical and computer proficiency.
Ability to deal constructively with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.
Ability to stand for prolonged periods and work shifts of up to 10 hours.
Ability to reach, climb, balance, stoop, kneel, crouch, talk, hear, taste, and smell.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to focus.
Flexibility to work all shifts and all days of the week when necessary.
Ability to tolerate extreme temperatures for minimum 30-minute intervals.
Ability to work with exposure to cleaning solvents.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.

Responsibilities

Support the Store Manager in daily store operations and learn store management responsibilities.
Meet and exceed Family Express culture expectations by building relationships, promoting the Living Brand, and advocating for products as outlined in Culture Audit expectations.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using approved company procedures.
Operate and maintain approved store equipment effectively.
Ensure minimum image standards are met at all times.
Assist the Store Manager with recruiting and interviewing qualified applicants.
Assist the Store Manager in leading, motivating, inspiring, training, and coaching employees.
Ensure store security and safety for customers and employees, and promptly report incidents.
Maintain safety, maintenance, cleanliness, and image standards throughout the store through image reviews, merchandising, safety audits, and use of daily and weekly shift-duty lists.
Maximize sales and gross profit dollars through responsible and profitable merchandising, product availability, and display.
Perform management duties in the Store Manager’s absence, including banking and safe procedures and vacation coverage.
Attend and complete development courses and training requirements, including monthly Associate Manager meetings, monthly Living Brand University, the Associate Manager Checklist, Cravin’s To Order training, and ServSafe Certification.
Perform other duties as assigned.