Associate Manager

J.Crew • Burlington, MA

11d • $26 - $33

About The Position

As an Associate Manager, you are a key member of the leadership team and help ensure profitability by fostering genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to maximize team performance. You own a key area of the business and may step into other roles to maintain operational excellence.

You collaborate with the Store Director as a shared business owner, with a meaningful connection to every aspect of the brand, while maximizing profitability. You own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role also involves supporting recruiting, training, and development; helping create a collaborative environment; ensuring the team is on track to exceed goals and deliver best-in-class customer service; and finding innovative ways to engage the community and build loyalty through events.

The position requires scheduling flexibility, including nights, weekends, and holidays, as well as the ability to perform physical tasks such as bending, reaching, stretching, and lifting, carrying, and moving at least 40 pounds (18 kilos). The hourly range is $26.25–$32.85. Pay may vary based on factors including work location, knowledge, skills, and experience. The role offers the opportunity for a bonus and competitive benefits and perks, subject to location, employment type, and eligibility requirements.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner to support all aspects of the brand and maximize profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor when needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Competitive Paid Time Off (PTO) plan, including paid holidays
• 401(k) plan with company matching donations
• Medical, dental, prescription, vision, and life insurance
• Entertainment, travel, fitness, and mobile technology discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed