Associate Manager

Express • Franklin, TN

11d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store, and a mobile app.

The Associate Manager supports the Store Manager in store operations, recruiting, management, training, and sales. The role drives productivity and compliance with company policies while creating a strong in-store shopping experience. It includes developing and retaining store talent, leading daily operations and execution of business plans, managing merchandise flow and schedules, and promoting customer engagement, loyalty, and credit card acquisition.

The position is at the Cool Springs store. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience is listed; the qualifications also specify a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent, including Sales Leaders.
• Support high store morale and a collaborative, one-team environment.
• Coach, teach, train, recognize, and manage associates’ performance and development to encourage growth and build a bench of talent.
• Identify high-performing associates and support their development.
• Develop associates to achieve sales potential and deliver a strong customer experience.
• Analyze business results and execute and communicate action plans to optimize performance.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback that supports clear, effective action plans.
• Manage and delegate workload and ensure plans and strategies are executed throughout the store.
• Maintain compliance with company policies and help ensure the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omnichannel operations.
• Lead consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• With Store Manager approval, build effective schedules that place associates where and when needed.
• Support a store environment focused on delivering a great in-store customer experience.
• Resolve customer complaints positively by identifying their causes and taking initiative to address them.
• Promote proactive customer engagement and exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave, and may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED