Associate Manager

Express • Doral, FL

10d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

The Associate Manager supports the Store Manager in overseeing store operations, recruiting, management, training, and sales. The role drives productivity and compliance with company policies while creating a strong in-store shopping experience for customers. The Associate Manager helps attract, develop, inspire, and retain talent; builds team morale and collaboration; and coaches associates to support professional growth and sales potential.

This position manages daily store operations, merchandise flow, scheduling with Store Manager approval, workload delegation, and execution of business plans and company initiatives. It also supports a consistently positive customer experience by resolving complaints, encouraging proactive engagement, maintaining visual standards, and driving loyalty and credit card acquisition. The position requires availability for nights, weekends, and non-business hours, as well as meeting physical requirements.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience is listed.
• Minimum of two years of relevant experience is also listed.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong supervisory, communication, and customer service skills.
• Proven ability to drive sales results.
• Prior sales management experience.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain store talent, including Sales Leaders.
• Support an environment that encourages high store morale and a collaborative one-team mentality.
• Coach, teach, train, recognize, and manage associate performance and development to encourage professional growth and build a bench of talent.
• Identify high-performing associates and support their growth.
• Develop associates to achieve sales potential and deliver a strong customer experience.
• Analyze business results and execute and communicate clear action plans to optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Provide feedback that supports clear, effective action plans.
• Manage and delegate workload and ensure execution of store plans and strategies.
• Maintain adherence to company policies and help ensure the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Build an effective schedule, with Store Manager approval, placing the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints positively, determine the source of issues, and take initiative to address them.
• Promote consistent focus on delivering a great customer experience and proactive customer engagement.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part-time associates: assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance
• For part-time associates: paid sick leave and public health emergency leave may be available
• For part-time associates: may participate in the 401(k) and Roth 401(k) with Company match
• For part-time associates: eligibility for the Learn & Earn incentive program and voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED