Associate Manager

Express • Bridgewater Township, NJ

3d

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand with more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app. The position is at the Bridgewater Commons store.

The Associate Manager supports the Store Manager in store operations, recruiting, management, training, and sales. The role drives productivity and compliance with company policies while helping create a strong in-store shopping experience. It involves developing and retaining talent, managing daily operations and merchandise flow, executing business plans and company initiatives, and leading associates in delivering customer service and achieving sales results.

Requirements

• High school diploma or equivalent.
• Three to five years of relevant job experience is listed under required experience and qualifications; the critical skills section also specifies a minimum of two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.
• Prior sales management experience.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Attract, hire, develop, inspire, and retain store talent, including Sales Leaders.
• Support high store morale and a collaborative, one-team environment.
• Coach, teach, train, recognize, and manage associate performance and development to encourage professional growth and build a talent pipeline.
• Identify high-performing associates and support their growth and development to maximize sales potential and customer experience.
• Analyze business results and execute and communicate action plans to optimize performance.
• Manage daily store operations, delegate workload, and ensure plans and strategies are executed across the store.
• Ensure associates understand goals and action plans, and provide feedback to support clear, effective plans.
• Maintain compliance with company policies and promote the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• With Store Manager approval, build effective schedules that place the right associates in the right roles at the right times.
• Support a store environment focused on delivering a great in-store customer experience and proactively engaging customers.
• Resolve customer complaints by identifying the source of issues and taking initiative to achieve positive outcomes.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience by maintaining visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave, and may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED