Associate Manager

Lilly Pulitzer•Columbus, OH

1d•Onsite

About The Position

The Associate Manager assists with the daily operation of a Lilly Pulitzer retail store, including sales, client experience, scheduling, and safeguarding store assets. The role is accountable for a store-specific division of responsibility and supports the store team in achieving sales goals, delivering an exceptional client experience, developing talent, and maintaining operational and visual standards. The Associate Manager works in-store at a Lilly Pulitzer retail location. This is a full-time, non-exempt, hourly position averaging 40 hours per week. Flexible hours may be required, including nights, weekends, and holidays, in accordance with the Company Retail Holiday time off policy. The position is eligible for overtime and standard company benefits. Pay is $20.50–$23.50 per hour, based on factors including qualifications, skills, experience, geography, and state and local wage laws. Bonus and/or commission, healthcare, retirement savings, paid time off/vacation, and product discounts may also be offered.

Requirements

At least 2 years of experience; fashion or retail industry experience is preferred.
Strong supervisory, communication, and customer service skills.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
Ability to multitask in a fast-paced environment.
Proficiency with Microsoft and Apple technology.
Ability to be on your feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

Prior knowledge of XStore and Tulip.

Responsibilities

Focus on achieving and exceeding daily sales goals using KPI metrics.
Use company training tools and digital platforms to drive sales.
Provide feedback to the Store Manager to support clear action plans that optimize financial results.
Understand the Lilly Pulitzer lifestyle, client, merchandise, and heritage, and embrace its Core Values and Core Leadership Qualities.
Support the Lilly Pulitzer selling culture and deliver an excellent client experience.
Resolve client-related issues positively or escalate them to the Store Manager when necessary.
Oversee an assigned division of responsibility and be accountable for its results.
Communicate company emails, initiatives, and announcements to the store team.
Provide timely coaching with clear, concise, actionable feedback.
Ensure associates participate in team selling and work toward an exceptional client experience.
Maintain accuracy in cash transaction management according to operating procedures.
Maintain visual and operational standards established by the Visual and Retail Operations teams.
Safeguard store assets.
Collaborate effectively with others in alignment with company Core Values and Core Leadership Qualities.
Comply with Lilly Pulitzer policies and the Code of Conduct in the Employee Handbook.