Associate Manager

Lilly Pulitzer•Kiawah Island, SC

9d•Onsite

About The Position

The Associate Manager assists with the daily operation of a Lilly Pulitzer retail store, including sales, client experience, scheduling, and safeguarding store assets. The role is responsible for an assigned store division and supports the Store Manager in achieving store results. The position is full-time, non-exempt, and hourly, with an average 40-hour workweek. It is based in a Lilly Pulitzer retail store and may require flexible hours, including nights, weekends, and holidays, depending on business seasonality.

Requirements

At least 2 years of experience.
Strong supervisory, communication, and customer service skills.
Excellent written and verbal communication skills.
Excellent problem-solving and decision-making skills.
Ability to multitask in a fast-paced environment.
Proficiency with Microsoft and Apple technology.
Ability to be on your feet and maneuver around the store during shift hours.
Ability to lift up to 20 pounds.

Nice To Haves

Experience in the fashion or retail industry.
Prior knowledge of XStore and Tulip.

Responsibilities

Achieve and exceed daily sales goals using KPI metrics and company training tools and digital platforms.
Provide feedback to the Store Manager to support action plans that optimize financial results.
Understand the Lilly Pulitzer concept, including its lifestyle, clients, merchandise, and heritage, and embrace its Core Values and Core Leadership Qualities.
Support the Lilly Pulitzer selling culture and deliver an exceptional client experience.
Resolve client-related issues or escalate them to the Store Manager when necessary.
Oversee an assigned division of responsibility and be accountable for its results.
Communicate company emails, initiatives, and announcements to the store team.
Coach associates in the moment with clear, concise, actionable feedback.
Ensure associates participate in team selling and work toward an exceptional client experience.
Maintain accurate cash transaction management according to operating procedures.
Maintain visual and operational standards set by the Visual and Retail Operations teams.
Safeguard store assets.
Collaborate effectively with others in alignment with company values and leadership qualities.
Comply with Lilly Pulitzer policies and the Employee Handbook Code of Conduct.