Associate Manager

Express • Bridgewater, NJ

7d

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Associate Manager supports the Store Manager in managing store operations, recruiting, team management, training, and sales functions. The role drives productivity and compliance with company policies while helping create a positive in-store shopping experience for customers.

The Associate Manager leads and develops store associates, supports sales and operational results, manages daily store activities and merchandise flow, and helps ensure a safe, organized store. The role also supports customer engagement, loyalty and credit card acquisition, and consistent execution of visual and merchandising standards. Scheduling is conducted with Store Manager approval.

Requirements

• High school education or equivalent.
• Three to five years of relevant job experience.
• At least two years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Proven ability to drive sales results.
• Strong supervisory, communication, and customer service skills.

Nice To Haves

• Previous retail experience.
• Prior sales management experience.

Responsibilities

• Attract, hire, develop, inspire, and retain store talent, including Sales Leaders.
• Encourage high store morale and a collaborative, one-team environment.
• Coach, teach, train, recognize, and manage associate performance and development to support professional growth and build a talent bench.
• Identify high-performing associates and assist with their growth.
• Develop associates to achieve sales potential and deliver a strong customer experience.
• Analyze business performance and execute and communicate action plans to optimize results.
• Manage daily store operations and ensure associates understand goals and action plans.
• Manage and delegate workload and ensure execution of store plans and strategies.
• Maintain adherence to company policies and help ensure the safety of associates and customers.
• Manage merchandise flow, including shipment, replenishment, and omni-channel operations.
• Lead execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
• With Store Manager approval, build an effective schedule that places associates appropriately.
• Support a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints positively and identify and address their underlying causes.
• Promote proactive customer engagement and exceed customer expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including medical, dental, vision, supplemental, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED