Associate Manager

Family Express Corporation•Kouts, IN

13d

About The Position

The Associate Manager is a developmental leadership position for candidates who want to become Store Managers and are committed to personal growth, store performance, and company success. The role includes a comprehensive training program and hands-on experience across store operations. The Associate Manager supports the Store Manager in daily store operations, learns management responsibilities, and models excellent customer service. The position also involves building relationships with customers and representing Family Express’s “Living Brand.” The Associate Manager must be able to manage a store within 6–12 months and may assist with management duties when the Store Manager is absent. There are no direct reports.

Requirements

Desire to become a Store Manager.
Ability to manage a store within 6–12 months.
Must be at least 21 years of age.
At least a high school diploma or equivalent.
Reliable transportation.
Ability to travel daily between Family Express locations or other locations when necessary.
Situational awareness.
Strong customer orientation.
Time-management skills, including multitasking, productivity, and a sense of urgency.
Excellent interpersonal and highly effective communication skills.
Ability to build high-performance teams, work as a strong team player, and enhance team members’ performance.
Commitment to company mission and values.
Basic mathematical and computer proficiency.
Ability to deal constructively with conflict.
Adaptability, flexibility, and receptiveness to change.
Problem analysis and resolution skills at strategic and functional levels.
Effective decision-making based on sound judgment and reasoning.
Ability to read, write, and understand English.
Ability to work all shifts and all days of the week when necessary.
Ability to tolerate extreme temperatures for intervals of at least 30 minutes and exposure to cleaning solvents.
Ability to stand for prolonged periods and work shifts of up to 10 hours; reach, climb, balance, stoop, kneel, crouch, talk, hear, taste, and smell; and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to focus.

Nice To Haves

Two- to four-year college degree.
Previous retail experience.

Responsibilities

Meet and exceed Family Express culture expectations by building relationships, promoting the Living Brand, and advocating for product brands.
Complete daily, weekly, and monthly accounting, banking, and auditing functions using company-approved procedures.
Operate and maintain approved store equipment.
Ensure minimum image standards are met at all times.
Assist the Store Manager with recruiting and interviewing qualified applicants.
Assist with leading, motivating, inspiring, training, and coaching employees.
Ensure store security and the safety of customers and employees, and promptly report incidents.
Maintain store safety, maintenance, cleanliness, and image standards through image reviews, merchandising, safety audits, and use of shift-duty lists.
Maximize sales and gross profit dollars through responsible, profitable merchandise marketing and appropriate product availability and display.
Assist with management duties when the Store Manager is absent, including banking and safe procedures and vacation coverage.
Attend and complete development courses and training requirements, including monthly Associate Manager meetings, monthly Living Brand University, the Associate Manager Checklist, Cravin’s To Order training, and ServSafe Certification.
Perform other duties as assigned.