Associate Manager

J.Crew • Vienna, VA

1d • $26 - $33

About The Position

The Associate Manager is a key member of the store leadership team, responsible for helping ensure profitability by fostering genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to maximize team performance. The Associate Manager owns a designated area of the business and steps into other roles as needed to maintain operational excellence.

The Associate Manager collaborates with the Store Director as a shared business owner, contributes to all aspects of the brand, and helps maximize profitability. Areas of responsibility may include Visual Merchandising, Operations, HR, and Service & Selling. The role also supports store operations, recruiting, training, team development, customer service, and community events.

Requirements

• At least 3 years of full-time retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director as a shared business owner and help maximize profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Support the Store Director with recruiting, training, and development efforts.
• Partner with the Store Director and management team to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to maximize team performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Competitive paid time off plan, including paid holidays.
• 401(k) plan with company matching donations.
• Medical, dental, prescription, vision, and life insurance.
• Entertainment, travel, fitness, and mobile technology discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed