Associate Manager Full-time - Charlotte Douglas Airport

Samsonite•Charlotte, NC

12d

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, maintaining strong client relationships, and driving sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have strong integrity and lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Retail experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through roleplay and coaching; learn and apply new ideas and concepts.
Monitor and assist the Store Manager with training and development for store associates.
Complete quarterly personal development goal-setting.
Clearly communicate strengths, goals, and opportunities; use critical thinking and a solution-oriented approach.
Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and the team.
Communicate effectively in writing and verbally with managers, peers, and team members; act ethically, promote business goals, and adapt to change.
Remain calm, de-escalate situations, and collaborate effectively with the team.
Manage personal timecards to support payroll accuracy, maintain TUMI University training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies, ensuring a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package, including medical and dental insurance with partial employer contributions
Vision insurance
Company-paid basic life insurance
Accidental Death & Disability Insurance
Supplemental life insurance
401(k) with company match
Commuter benefits
Retail Store Associates may be eligible for a quarterly sales bonus, based on performance to the quarterly sales plan and subject to proration.