Associate Manager Full-time - Charlotte Douglas Airport
About The Position
The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand’s ethos, building and maintaining client relationships, and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment promotes entrepreneurial thinking, sales growth, KPI performance, client awareness, world-class service, and brand growth. The Associate Manager helps meet individual and store sales and KPI goals; supports training and development of store associates; coaches and provides feedback; communicates and collaborates effectively; follows company policies and compliance requirements; and helps ensure visual standards and a superior client experience. The role is based at Charlotte Douglas Airport.
Requirements
- Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
- Value collaboration and be open to feedback.
- Have strong sales and client experience, preferably in the luxury market.
- Demonstrate success meeting sales goals and achieving KPIs.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Demonstrate integrity and the ability to lead by example.
- Have strong time-management skills.
- Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.
Nice To Haves
- Sales and client experience in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
- Plan and prioritize work, demonstrate initiative and strategic thinking, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
- Help train and develop associates through roleplay and coaching, and monitor and assist the Store Manager with associate training and development.
- Complete quarterly personal development goalsetting and communicate strengths, goals, and opportunities through coaching and feedback.
- Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and the team.
- Communicate effectively in writing and verbally with leaders, peers, and team members; act ethically; adapt to change; deescalate situations; and collaborate with the team.
- Manage personal timecards for payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Promote excellent client service through use of client books and thank-you cards and by executing event strategies.
- Ensure a consistent, superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee discount
- Employee Assistance Program (EAP)
- Medical and dental insurance with partial employer contributions
- Vision insurance
- Company-paid basic life insurance
- Accidental Death & Disability Insurance
- Supplemental life insurance
- 401(k) with company match
- Commuter benefits
- Possible eligibility for a quarterly sales bonus program, subject to performance and other factors
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
