Associate Manager PT under 20 hours

Samsonite•Clinton, CT

About The Position

The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role supports an entrepreneurial retail environment focused on increasing sales and KPI performance, building client awareness, providing world-class service, and growing the brand. The ideal candidate demonstrates a commitment to client service and a strong understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills, preferably in the luxury market.
Demonstrate success meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be flexibly available to work nights, weekends, mornings, and holidays as needed.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, champion change, take responsibility for performance, complete assigned tasks, and meet deadlines.
Help train and develop others through roleplay and coaching; assist the Store Manager with associate training and development; and complete quarterly personal-development goal setting.
Clearly communicate strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture; and remain open to feedback from supervisors, peers, and the team.
Communicate effectively in writing and verbally, adapt communication to different audiences, act ethically, support business goals, adapt to change, deescalate situations, and collaborate with the team.
Manage personal timecards for payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through the use of client books and thank-you cards and by executing event strategies; ensure a consistent, superior client experience.