About The Position

As part of TUMI’s Retail team, the Holiday Sales Associate creates a client experience that reflects the brand’s ethos, builds and maintains client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers growth opportunities while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Have strong sales and client experience, preferably in the luxury market.
  • Demonstrate success meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and an ability to lead by example.
  • Be available to work nights, weekends, mornings, and holidays as needed.
  • Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

  • Experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Contribute to team coaching and skills practice, and provide constructive feedback to team members.
  • Demonstrate company culture and core values, learn and apply new ideas, and collaborate effectively with others.
  • Communicate effectively using strong verbal and written skills, active listening, and communication suited to the audience; maintain ethical conduct and remain calm when de-escalating situations.
  • Manage personal timecards for payroll accuracy, complete assigned tasks and deadlines, and follow company policies and procedures.
  • Maintain visual guidelines and directives, including store cleanliness standards, and ensure a consistent superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
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