About The Position

The Holiday Sales Associate is part of TUMI’s Retail team and creates a client experience that reflects the brand while building client relationships and driving sales through outstanding service. The role is suited to someone committed to client service with an understanding of, or passion for, the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities for growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand.

Requirements

  • Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
  • Value a collaborative environment and be open to feedback.
  • Have strong sales and client experience; luxury-market experience is preferred.
  • Demonstrate proven success in meeting sales goals and achieving KPIs.
  • Have a strong sense of integrity and the ability to lead by example.
  • Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.
  • Have flexible availability to work nights, weekends, mornings, and holidays as needed.

Nice To Haves

  • Sales and client experience in the luxury market.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
  • Take pride in work, strive for excellence, and take responsibility for performance.
  • Foster TUMI’s coaching culture by practicing skills with the store team and providing constructive feedback to team members.
  • Demonstrate company culture and organizational core values; remain open to new ideas and concepts, and quickly learn and apply them to the job.
  • Communicate effectively in writing and verbally, listen actively, adjust communication to the audience, and collaborate with others.
  • Maintain ethical conduct, remain open to feedback from supervisors, peers, and the team, and stay calm while de-escalating situations.
  • Manage personal timecards to ensure payroll accuracy, complete assigned tasks and deadlines, and follow company policies and procedures.
  • Ensure the store follows visual guidelines and directives, including cleanliness standards, and deliver a consistent, superior client experience.

Benefits

  • Sick time
  • Employee discount
  • Employee Assistance Program (EAP)
  • Professional training and development initiatives
  • Guidance toward individual career growth
  • Competitive salaries
  • Comprehensive benefits programs
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