Associate Manager Full-time-Flatiron
About The Position
The Associate Manager is part of TUMI’s Retail team and is responsible for creating a client experience that reflects the brand, building and maintaining client relationships, and driving sales through outstanding service. The role calls for commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s entrepreneurial retail environment offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Associate Manager supports store performance, people development, communication and relationship-building, compliance, visual merchandising, and a consistent superior client experience. The position includes coaching and training associates and supporting the Store Manager with associate development.
Requirements
- Understand the TUMI brand and have a true passion for its lifestyle, clients, and product assortment.
- Value a collaborative environment and be open to feedback.
- Have strong sales and client experience; luxury-market experience is preferred.
- Demonstrate success meeting sales goals and achieving KPIs.
- Be available to work nights, weekends, mornings, and holidays as needed.
- Have strong integrity and the ability to lead by example.
- Have strong time-management skills.
- Be able to stand, move around the store, lift and push boxes weighing 30 pounds, and use a ladder to complete job duties.
Nice To Haves
- Sales and client experience in the luxury market.
Responsibilities
- Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
- Plan and prioritize work, show initiative and strategic thinking, and champion change effectively.
- Take responsibility for performance, complete assigned tasks, and meet deadlines.
- Help teach training content through consistent roleplay and coaching, and quickly learn and apply new ideas and concepts.
- Monitor and assist the Store Manager with training and development for store associates.
- Complete quarterly goal setting for personal development.
- Communicate strengths, goals, and development opportunities; use company tools to support a 360-degree coaching culture and remain open to feedback.
- Communicate effectively in writing and verbally with supervisors, peers, and the team.
- Demonstrate ethical conduct, promote business goals, adapt to change, remain calm and deescalate situations, and collaborate with the team.
- Manage personal timecards to ensure payroll accuracy, maintain TUMI University Training, and follow company policies and procedures.
- Ensure the store follows visual guidelines and directives.
- Emphasize client books, thank-you cards, and event strategies to support excellent service and a consistent superior client experience.
Benefits
- Career pathing
- Work-life balance
- Training
- Paid time off
- Pet insurance
- Tuition reimbursement
- Employee discount
- Employee Assistance Program (EAP)
- Medical and dental insurance with partial employer contributions
- Vision insurance
- Company-paid basic life insurance
- Accidental Death & Disability Insurance
- Supplemental life insurance
- 401(k) with company match
- Commuter benefits
- Potential eligibility for a quarterly sales bonus program, subject to performance and other factors
- Competitive salaries
- Professional training and development initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
